She supports people in the worst times of their life, and says it's one of the most rewarding jobs out there.
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Natasha Malcolm is the North West region's Brain Cancer Care Coordinator, and has been in the job four months.
She already has 25 people on her books.
"It's one of the rarer cancer diagnoses out there, but it's also one with the worst long term outlook," she explained.
"Emotionally, it takes more support than other tumour groups. I didn't really have an idea about how many people I would help, and those numbers change all the time. I have some new ones this week."
You do go home on the saddest days with the sense of accomplishment knowing you've helped someone through that.
- Natasha Malcolm
Her position is a Clinical Nurse Consultant role, funded by The Mark Hughes Foundation for the next three years for three days a week.
The position supports adults who get diagnosed with a primary brain tumour, both benign and malignant, covering the entire New England Health District area.
"I think just going home at the end of the day with a sense of achievement. There's a lot of hard days, and it's a devastating tumor group to be involved with.
Often the patients are quite young and have never had to navigate the medical system. Added to that they are going through all these emotional, physical and personality changes.
- Natasha Malcolm
"But even helping with the little things, being there for them to talk to, offload what they are feeling. You do go home on the saddest days with the sense of accomplishment knowing you've helped someone through that."
Her roles vary from patient advocate, education, clinical advice, emotional support for both patients and their families.
Assessing patient's needs, referring them to appropriate services and working with other multidisciplinary teams to ensure all their needs are met.
"Brain cancer patients often have very complex needs, so acting as that contact person between patients and specialists can help them better understand and comprehend things that are taking place," she said.
Lives can literally change overnight, both physically and mentally.
You can get really caught off guard by how well someone takes it, and on the flip side how someone seemingly keeping it together can just crumple.
- Natasha Malcolm
In many cases, the person they once were prior to diagnosis has been lost forever.
"Often the patients are quite young and have never had to navigate the medical system. Added to that they are going through all these emotional, physical and personality changes."
One of the things that has surprised her so far is the way every single patient responds differently.
"You just can't pick how people will take the news, and every reaction is different," she explained.
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"You can get really caught off guard by how well someone takes it, and on the flip side how someone seemingly keeping it together can just crumple."
Patients from the region generally have their surgery in Newcastle so automatically get referred to her, but some still slip through the cracks.
"Like those long-standing cases. But they can contact me for anything, I am always open to receiving more patients."
Contact Ms Malcolm at the North West Cancer Centre in Tamworth.