A woman who hadn't driven for three years because she thought she had unpaid fines was among the success stories from a financial stress event in Tamworth today.
The expo allowed people to tap into help from several agencies on topics such as power bills, loans, legal issues and more.
A Revenue NSW worker was able to give the woman the good news that she had, in fact, paid off her fines and could reapply for her licence.
The event was a precursor to a financial counsellors' seminar this week at Tamworth Regional Entertainment and Conference Centre.
Financial Counsellors Association of NSW (FCAN) deputy chairwoman Pauline Smith said it was one example of how simply asking the question could make all the difference.
"We've had some really good outcomes," Mrs Smith said.
"That was fantastic, because it's going to make a big difference to that person to be able to have her licence."
Energy & Water Ombudsman NSW Janine Young said it was good to see power retailers, particularly, meeting their customers, because "so many people are doing it really hard".
"We all know energy, electricity, is too expensive," Ms Young said.
"It's become unaffordable.
"So it's not a person's fault they can't pay their bill; it's that what you need - to turn you lights on, to feel safe, to be warm - is unaffordable."
According to its most recent annual report from 2017-18, complaints from people in this region to the ombudsman increased by 12 per cent on the previous year, to 597.
- To contact the Energy & Water Ombudsman NSW, call 1800 246 545