THE rainy weather caused last Saturday’s visit to Kootingal by Telstra representatives to be postponed, Telstra Country Wide area general manager for North West NSW Tricia Wilson said yesterday.
Ms Wilson said Telstra would “definitely be rescheduling” the visit.
“We hope to have a date sorted out in the next few days,” Ms Wilson said.
“We sincerely apologise.”
On Saturday, Telstra representatives were supposed to have met with customers and hear, first-hand, telecommunication issues facing the local community.
While the day for the Kootingal community had been postponed, Telstra was keen to help its customers, Ms Wilson said.
“We are encouraging Kootingal customers to discuss any issue – whether they’re looking to update their mobile phone, have a question about their bill or would like see if they are on the right mobile phone plan,” she said.
Kootingal resident Bill Barber, 72, said it was disappointing the Telstra representatives didn’t show up.
Ironically, he wanted to talk to them about the problems he had with his landline when it rained.
“I’m disappointed they weren’t there, because they said they would be,” Mr Barber said.
He also wanted to talk to them about going from dial-up internet access to broadband.
“I wanted to sit down and talk to some people,” he said.
“I think it’s a very weak effort from Telstra. I don’t understand the system at all and thought it was a golden opportunity.”
In October, Telstra installed a mobile tower in Betts Ln, Moonbi, to improve coverage for mobile phone services in the area.