Tamworth Regional Council will launch a phone and online survey on Wednesday to try and find out what water users across the region thought about everything from restrictions to water security.

Water and waste director Bruce Logan said it was a chance for locals to have their voices heard in a way that can make a difference, not just on social media.

"Rather than sit on the sidelines, this is your opportunity to get in and fill out the survey and have your views counted and considered," he said. "Don't wait until it's all over and be critical of the final outcome."

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Mr Logan stood by the management plan which saw the city through the recent drought.

"We didn't run out of water, so on that basis the drought management plan worked," he told the Leader.

"Could we do things differently? That's what we have to find out."

Mr Logan acknowledged social media commentary on issues like water rules and Chaffey Dam had been rife.

"The results of the survey will be presented to the elected representatives of the council, whereas Facebook and ... comments on other social media platforms aren't collated and aren't delivered or distributed to elected representatives," he said.

"If we get responses saying you have to have water restrictions on all the time, we have to consider that in the context of what that will mean in terms of saving water and water security."

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A priority for Mr Logan will be finding a more efficient way to get water from Split Rock Dam to Manilla, without excess of the precious resource washing down the river.

The drought management plan is what dictates the level of water rules users across the region must live with. Restrictions have been watered down to just Level 1 in Tamworth, sparking a full review of the plan.

The 15-minute survey will be open from January 6 through to February 5, to anyone with town water flowing from their taps.

At least 500 people will have to respond to the survey over the phone, and residents can access it online via council's website.

"My view is that there is at least 30 to 40,000 connections to water supplies across the Tamworth Regional Council area, so why shouldn't we be getting that number of people giving us responses, because we are all affected by water restrictions," Mr Logan said.

A fresh draft of the updated drought management plan is expected to be completed within 12 months, before it goes on public display.