Patients in Tamworth, Armidale and Moree are set to have more support during their time at the hospital, thanks to a Patient Experience Program expansion.
The initiative aims at improving patient's hospital visit, as part of the State Government's $8.5 million expansion of the Patient Experience Program.
Recruitment is underway, with Moree and Armidale, who will receive one additional full-time staff member each, with Tamworth getting two.
The Patient Experience Officer will greet patients on arrival to the Emergency Department and help guide them through their care, providing information on where to go, what to expect, and updates on appointment queues.
Northern Tablelands MP Adam Marshall said this is a huge win for patients and better healthcare in Armidale and Moree.
"A visit to Emergency can be a very anxious time for both patients and carers, especially if they have to wait an extended period to see a doctor," he said.
Mr Marshall said the arrival of the program would also see waiting rooms enhanced at Armidale and Moree, with access to free Wi-Fi and mobile phone charging stations.
Member for Tamworth Kevin Anderson said while the numbers of positive COVID-19 tests have been limited in this region due to the strict health and social distancing restrictions, "we must remain vigilant and keep a lid on this pandemic."
"Regardless of whether you come from Tamworth, Barraba, Bendemeer, Werris Creek, Tambar Springs or Nundle, these Officers will make your hospital trip a welcome and safe experience," Mr Anderson explained.
The Patient Experience Program staff receive specific customer service training from the NSW Ministry of Health Patient Experience Team, Service NSW, and their Local Health District, to ensure they are well qualified to provide this extra support to patients, carers and visitors.
As part of the program patients will receive access to free Wi-Fi, mobile phone charging stations, additional power points, water and other refreshments; information sent to their mobile device about what to expect during their stay; fact sheets on their particular condition and treatment options; as well as ongoing care instructions after discharge, available in multiple languages.