GoCo Tamworth is welcoming a suite of new changes this year.
GoCo's growth and marketing leader Natasha Beer said staff could now meet with clients one-on-one, the service is in the midst of a health hub, and there was plenty of room for expansion in the service.
"It's a lot more comfortable, really nice and bright and fresh, and in really good proximity for clients to other services," she said.
"Prior to this we didn't really have that client-facing focus with our clients, but now we do.
"It's set-up for that so people can drop in to make appointments or enquiries.
"From this office we are mainly providing home care packages and assistance equipment to clients."
Ms Beer said staff "love" the bigger space, which makes their old office look like a shoebox.
"We've got a separate office for client-facing staff and team leaders," she said.
"We've got a big workstation of six desks, which is for some permanent staff and a hot desk for visiting staff. We've got a separate meeting room set-up with meetings and airplay so we can have staff meetings and client meetings as well."
An added plus for staff is a kitchen and break-out space.
It's not the only change in store for the Gunnedah-born service.
At Gunnedah Shire Council's meeting on Wednesday, councillors voted for the council to spend almost $80,000 on new client information software system for GoCo.
In a report to council, general manager Eric Groth wrote that the service used two different systems that are more than 10 years old and are causing loss of productivity and connectivity issues, increasing the likelihood of mistakes, and restricted offline use.
There are now more "rigorous and detailed" reporting demands and the services' "administrative burden is high and a solution is required".
Cr Ann Luke was among those backed the motion, saying it was an important investment.
"I think in this day and age, especially with the threats and issues this society has to cope with, we need technology that is smooth, streamlined, and allows everyone to work effectively without too many complications," she said.