Telstra users in the Narrabri area have been hit with outages, and many residents are unhappy.
The outages mean Telstra customers are unable to receive or make calls and make purchases via EFTPOS, "effectively grinding a number of businesses to a halt".
Sober in the Country founder Shanna Whan took to Twitter to vent her frustrations, demanding that Telstra provide some answers.
"@Telstra: are you going to acknowledge the people of north west NSW who've had a week of lost income thanks to no internet or lines ???? Massive hit in this drought, and not a word from you?? Amazing, isn't it. Please RT this, for the sake of the rural people minus a voice!" Ms Whan tweeted.
"This is horrific for rural business!"
Barwon MP Roy Butler said he had been in contact with Telstra "trying to get some answers about when the problem will be fixed".
"The 4G should have been back online this morning; they now don't know when they'll have it back online," Mr Butler said.
"The 3G will take at least another five days to be back online, according to Telstra."
Dear @Telstra : are you going to acknowledge the people of north west NSW who’ve had a WEEK of lost income thanks to no internet or lines ???? Massive hit in this drought, and not a word from you?? Amazing, isn’t it. Please RT this, for the sake of the rural people minus a voice!— Sober in the Country (@shannawhan) November 6, 2019
Mr Butler said questions about compensation for businesses had gone unanswered by Telstra.
"These businesses are already severely impacted by drought; this further financial damage and refusal to answer simply adds to financial stress for mostly family businesses," he said.
"It's not okay that Telstra hasn't been in contact with people. It's not okay that businesses have been left in the lurch."
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