The big four bank has opened Small Business Connect Centres in Tamworth, Bunbury, Toowoomba and Bendigo.

Officially opening in August, the call centre will serve small business bankers from all across the state, customer executive Leigh O'Neill said.

"We did a lot of diagnostic work, we wanted a town that we felt had the size for us to make this investment but the opportunity to grow," she said.

"We wanted a town that people would want to relocate to, and we've had ten of our staff here, experienced bankers, who have chosen to come to Tamworth."

The business model allows small businesses to speak to a qualified banker over the phone with extended hours, after feedback Australian customers wanted to talk to someone who understood the industry.

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The bankers who work there will specialise in both small and agri-business and aim to solve the caller's issue there and then, Ms O'Neill said.

"There's a lot of case studies where businesses have tried to centralise everything to metropolitan Australia," she said.

"But we are really passionate about having thriving bases where many of our customers are located, in regional Australia.

"We know lots of people want long careers in banking too, not just in the metropolitan areas."

The connect centre will open in August and the existing bank and business bank centres will remain open.

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