WHAT'S in a name?
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For cancer survivor Margaret Rock, she does just that.
In the fashion accessories department of Grace Bros, Mrs Rock was a trusted adviser.
Nearly two decades later, in Tamworth hospital's cancer ward, not much has changed. Patients are still served with a smile and, for the women who inevitably lose their hair, Mrs Rock has fashionable solutions to that, too.
As National Volunteer Week continues, she said it was her own illness that prompted her selfless work.
"I am a cancer survivor, so that really planted a seed in my head that I would eventually help out at the Cancer Council," she said.
"When I lost three of my siblings to cancer, that was it - it was my biggest project and I wanted to help in whatever way I could."
At the hospital, Mrs Rock supplies endless cups of tea, helps patients find information about their cancer and is often a shoulder to cry on.
A Lioness Club member, Mrs Rock runs the Tamworth Wig Library for women with cancer and the Look Good Feel Better workshops that teach women tips and tricks to boost their self confidence.
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It's how she finds the time that's most mysterious.
"I always think: well, if you really want to do something, you can. You work around it," she said.
"It gets to you sometimes, but you think that's OK; I'll be right.
"It's a lovely thing to be able to do things for other people. I've always thought to myself I would love to give back to the community where I live."
A Daffodil Day volunteer for more than 15 years, Mrs Rock was named the face of the day in 2017.
And, she has no plans on stopping any time soon.
"I can't sit and do nothing."