Workers Compensation Advisor

Your new company
This leading insurance company lives and works by their purpose to make your world a safer place. They are motivated by a unique culture that celebrates honesty, creativity, empathy, equity and collaboration. This is imbedded in their everyday working culture, and it means everyone share a ‘ready for anything’ mindset that sets the tone for positive actions and positive outcomes. They put heart into everything they do which guides them to create amazing things for their customers, people and communities.

Your new role
We have a full time Permanent position to join our Workers Compensation department in Darwin, NT. Joining an existing well-established team, you will be responsible for efficiently and effectively managing a portfolio of claims in the Northern Territory. This includes Specialised and Supported Claims' segment from claim lodgement to finalisation, and to deliver an exceptional customer-service experience, to our insureds and internal and external stakeholders. This role plays a pivotal part in the customer service experience, with a strong focus on injury management and optimal return to health and work outcomes, for injured persons

What you'll need to succeed
Key Responsibilities:

• Applying your expertise and ensuring alignment with policy and procedures
• You will deliver a high standard of claims management by applying appropriate knowledge and understanding of the relevant legislation, guidelines, regulations, compliance obligations and the quality management of potential risks
• Working autonomously and in a high achieving team environment
• Develop and maintain a consistent approach in your decision making, ensuring fair and professional outcomes for our stakeholders

Skills and Experience:

• Able to effectively deal with customers, show empathy and diffuse conflict situations
• Able to analyse information, make sound injury management and claims' management decision, influence and negotiate outcomes
• Effectively able to build and maintain trusted and strong working relationships with peers, customers and business partners
• Excellent organisational and communication skills (both verbal and written)
• Claims management experience within the NT Workers Compensation scheme strongly preferred, or other relevant personal injury claims experience.
• Otherwise, applicants the ability to rapidly learn case management principals as set out above

What you'll get in return
This leading insurance company recognises its people with generous benefits, career development opportunities and real work-life balance. Employees also enjoy 13% superannuation, up to 50% insurance discounts, flexible work and leave options, generous parental leave and return to work programs, various corporate partner discounts and a people-focused culture that celebrates achievements big and small. Creating a workforce that actively embraces diversity, inclusion and a sense of belonging is key to our success. They believe in treating everyone fairly which means that inclusion, removing barriers, striving for equity and embracing diversity are woven through our values and behaviours. They encourage applications from all backgrounds and communities and are committed to providing a work environment that enables you to thrive, whatever your circumstances. If we can provide support with access requirements, alternative work arrangements please advise us via your application.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or contact Christina Douvartzidis on christina.douvartzidis@hays.com.au [mailto:christina.douvartzidis@hays.com.au] or 08 7221 4100 for a confidential discussion on your career.

LHS 297508 #2610836