58d ago

Service Centre Analyst

Hays


Base pay $40 - $50/hr
Permanent Contract Standard business hours
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Full job description

Your new company
You'll be working within a small-medium sized Government Agency as a part of a large Federal Government Department, working on key issues critical to the Australian business sector.

Your new role
The position is varied in nature due to the size of the agency and its IT teams, providing an opportunity to gain valuable experience in various areas of the IT Support and Infrastructure field.

As a Service Centre Analyst, you will be required to:

  • Provide timely end user support
  • Provide operational advice and troubleshooting on IT related business support issues
  • Provide support for Video Conferencing systems, such as CISCO VC bridge and Microsoft Teams
  • Level 1 and 2 Technical Support of IT queries, incidents, service requests etc
  • Project support with operational rollouts of new hardware and services
  • Provide leadership and support, share knowledge and foster a learning environment

What you'll need to succeed

  • Demonstrated experience with at least 2 years in service desk role or desktop support role.
  • Demonstrated experience using modern service desk tools including analysing and developing processes, workflows and undertaking incident, problem management, reporting processes.
  • Demonstrates customer service attitudes, professionalism and responsive for VIP support and coordination.
  • Demonstrated technical knowledge and support for desktop support, AV, SOE and mobility.

What you'll get in return

  • Work within a high performing and motivating team environment
  • Long term contracting opportunity with further extension opportunities available
  • Opportunities for progression
  • Gain experience across a variety of technical skillsets

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

LHS 297508 #2664669


Skills
CISCO
IT SUPPORT
PROJECT SUPPORT
TECHNICAL SUPPORT
VC++
VIDEO CONFERENCING
Pay comparison
Market average based on all Service Centre Analyst jobs in Canberra ACT
Base pay range
$40 - $50/hr
Market average
$42/hr
$42/hr
Market average
$29/hr
$51/hr

Job details
Date posted
10 Jun 2022
Category
Information Technology
Occupation
Help Desk & IT Support
Base pay
$40 - $50/hr
Contract type
Permanent
Work type
Contract
Job mode
Standard business hours
Work Authorisation
Australian citizen / Permanent resident

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