+60d ago

Sales & Service Consultant

Hays Contact Centres


Base pay $50k - $53k
Permanent Standard/Business Hours
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Full job description

Your new company

We have multiple opportunities available for Sales and Service Consultants to join a large Insurance organisation located in Melbourne CBD. This is a permanent role with the flexibility to work from home.

Your new role

In this role you will provide an exceptional customer experience, handling general enquiries and maximise sales and retention opportunities by identifying customer insurance needs and offering tailored solutions.

  • Provide quality customer service via inbound calls and email correspondence
  • Update customer policies as per their requests
  • Cross sell and up sell to our customers to better meet their insurance needs
  • Work to meet individual and team KPI’s and targets

Working 37.5 hours a week, this position will work across a rotating roster between 8:00am – 6:30pm, Monday to Friday.

What you'll need to succeed

  • Demonstrated passion for customer service
  • Ability to work collaboratively within a team environment
  • Demonstrated ability to think outside of the box
  • Ability to cross sell and up sell
  • Flexibility and Resilience

What you'll get in return

In return you will be provided with ongoing training and support from a close knit team and the flexibility to work from home.

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

LHS 297508 #2572001

Pay comparison
Market average based on all Customer Service & Call Centre jobs in Melbourne VIC
Base pay range
$50k - $53k
Market average
$66k
$38k - $57k
330 jobs
$57k - $75k
4848 jobs
$75k - $94k
266 jobs
$94k - $113k
395 jobs
$113k - $131k
4 jobs
$131k - $150k
6 jobs
$250k+
24 jobs
$66k
Market average
$42k
$249k

Job details
Date posted
26 Oct 2021
Category
Customer Service & Call Centre
Occupation
Retail Assistants
Base pay
$50k - $53k
Work type
Permanent
Job mode
Standard/Business Hours

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