Hardship Representative

Your new company

This International company is a leader in several industries, their recovery service team is looking for people with Hardship or collections experience to join their team. Your new office will be located in in the Eastern Suburbs of Melbourne.
If you’re a people person, have an interest in Financial Services and you enjoy a challenge, this could be the position for you! For career hungry people, you can expect career advancement and a variety of directions you can go in, there is no cap on where you can go here, and you’ll be working in a hugely supportive environment.

Your new role

Working in a call centre environment, your role will be to engage with customers and assist in processing hardship request. You will be speaking to them about their current situation, working out payment plans and discussing their outstanding debts. The objective will be to provide first call resolutions to hardship calls both inbound and outbound.

What you'll need to succeed

• Customer service experience and a passion for working with people
• Experience in Hardship, Collections or Retail lending is strongly desired
• Able to work on a rotating roster of 8:30am – 7:00pm Monday to Friday
• Be a natural communicator over the phone while looking for the right information
• Able to work in a highly structured environment with KPI's and targets
• Investigation and ownership of complex member queries
• Great attention to detail skills
• Have excellent computer skills
• You will need to be able to drive and have access to a car

What you'll get in return

• Competitive salary package
• Secure, free parking onsite
• Collaborative team environment
• Fantastic leadership and management team
• Rotating Roster 8:30am-7pm with work from home flexibility after training commences

What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV to Harley.lau@hays.com.au

LHS 297508 #2636445