Your new company
This company is one of the largest essential services providers in Australia and New Zealand. They provide the services that keeps infrastructure working for communities specialising in the long-term operation, maintenance, and management of critical public and private assets and infrastructure. They work across industries such as Defence, Education, Property, Telecommunications, Energy & Electricity, Health, Justice, Mining, Oil & Gas and more !
Your new role
Your new role working as a Customer Support Coordinator, you will;
- Provide a consistently high level of service to all stakeholders with a key focus to navigate the most efficient outcome for the customer through effective, efficient and best practice telephony and work order management
- Provide clear, concise and accurate information relating work requirements to clients, contractors and customers.
- Ensure all contract SLA targets are achieved for inbound/outbound call resolution, monitor work order timeframes, follow ups and escalating priority issues
- Work with the management team to identify and deliver positive change and business efficiencies.
- Ensure all contract SLA targets are achieved for inbound/outbound call resolution
- Determine the nature of customer or client requests through use of effective questioning and take the appropriate action based on the contract guidelines.
What you'll need to succeed
- Experience working in a contact centre environment
- Ability to deal with demanding customers and escalations….
- An active listener with Clear communication skills
- Culturally astute with high Empathy and Emotional Intelligence
- High Resilience and eagerness to learn
- Attention to detail and ability to multi-task
What you'll get in return
- $29.93 Per hour
- Parramatta Location
- Great training and numerous career pathways and opportunities
- Supportive Culture
- Different divisions to work for
- Role starting 11th July !!
What you need to do now
If you're interested in this role, click 'apply now' or forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.
LHS 297508 #2672348