52d ago

Customer Service Representative

Probe Group

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$40k ~ $59k pro rata
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Perks & benefits
Bike Racks
Career Development
CBD location
Monthly Bonus
Reward and Recognition
Work - Life balance
Work From Home

Full job description

Whether you’re looking to get back into the workforce, seeking your next stable career development opportunity or just want to try something new this position has you covered. 

Assist the Australian Public, learn some additional life skills, and meet friendly, supportive people... all whilst doing your job!

Join our team, apply now!

About the Role - 

Do you want to work in a team environment, where your development will be championed and you’ll be rewarded for providing amazing customer service? 

If so, join our team that’s located in the multicultural sector of North Richmond! 

You will be responsible for handling queries on behalf of an important Federal Government client in the finance sector. This is a unique, fast paced and rewarding Customer Service Representative role with numerous upskilling opportunities. 

Key details: 

  • Multiple Casual positions available with ongoing start dates, 
  • Fixed-term contract through to 31st October 2022 - with a proactive view to extend,
  • 9-11 days full-time paid training, with additional 2 weeks support – total 21 days of full time attendance required, 
  • Monday – Friday 8am – 6:15pm on a rotating roster that is aimed to be released two weeks in advance, 
  • Full training conducted in the office, then working from home thereafter until further notice. Ability to work from the office when requested is required, 
  • Vaccination certificate or vaccination booking confirmation is required to be provided in compliance with Victoria’s Mandatory Vaccination (Workers) Declaration. 

  Due to the nature of our client, to be eligible you must: 

  • Hold current Australian Citizenship,
  • Be willing and eligible to obtain a security clearance to the level applicable (this is at no cost to you), and
  • Have lived in Australia for the last 5 consecutive years (a 5 year footprint).

  Culture and Benefits we offer: 

  • Work/life balance - no evenings, weekends or public holidays!
  • Close to public transport - 2mins from train station and tram routes with paid parking options surrounding and bike racks in the building,
  • Involvement in supporting community initiatives & programs,
  • Further development training,
  • Supportive, fun, engaging and highly interactive environment where we love BBQ’s and food days,
  • Hourly rate + monthly incentive (based on reaching KPI’s), and
  • Monthly reward and recognition programs including giveaways

  We’re looking for Customer Service Specialists who are - 

  • Passionate about helping others, 
  • Willing to rise to the challenge of representing the government,
  • Capable at building rapport quickly and empathising,
  • Able to deliver a high level of verbal and written communication skills, 
  • Proficient at using a computer and multiple web pages, 
  • Willing to show a positive resilient attitude with a desire to work hard, 
  • Able to handle inbound and outbound calls including arranging for debt repayment or establish repayment schedules, based on customers' financial situations.

 We know this is you and we’d love to hear from you!

**Please note, in compliance with Victoria's Mandatory Vaccination (Workers) Declaration, Probe Group will ask candidates to provide Vaccination Certificates or Vaccination Booking Confirmation as this role requires time to be spent on-site** 

Who are we?

At Probe Group, we're powered by passion, driven by curiosity, and enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia, North America, and South Africa, we’re no stranger to thinking big and working with innovative minds to achieve great success. We are dedicated to doing things better than the day before, and our exponential growth is living proof that we have stayed true to this ethos. At Probe, expect to think differently, challenge the norm and find your purpose. 

Join our team, apply now!

Equal Employment Opportunity
Equal Employment
Opportunity (EEO)
Probe Group supports the following Equal Employment Opportunity programs:
Cultural Diversity Cultural Diversity
Disability programs Disability programs
Diversity Diversity
Equal opportunities programs Equal opportunities programs
Indigenous programs Indigenous programs
LGBTI Support LGBTI Support
Mature age worker support Mature age worker support
Young workers programs Young workers programs
Job details
Date posted
1 Dec 2021
Customer Service & Call Centre
Customer Service
$40k ~ $59k pro rata
Contract type
Work type
Job mode
Standard hours
Government, Private Business
Work Authorisation
Australian Citizen / Permanent Resident
Company size

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