Loyalty to an airline? What's the point?

Updated December 18 2012 - 8:14am, first published December 17 2012 - 12:45pm
Airlines have spent the last ten years subtracting value, instead of adding it.
Airlines have spent the last ten years subtracting value, instead of adding it.

It’s a bit like travel bookers talking to each other instead of their customers, but a survey of exhibitors and “business partners” at one of Europe’s biggest travel trade shows this month indicates just how big is the hole that the air travel business has dug itself into.

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