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 Telstra victim is off the air: IDSN replacement too dear 

Telstra victim is off the air: IDSN replacement too dear

22 Aug, 2008 08:40 AM
A PROFESSIONAL wedding photographer claims he’ll go broke paying for Telstra internet fees after it cancels its home ISDN plans this year.

Matt Miegel, from Rangari station between Boggabri and Manilla, is furious Telstra is shutting down the home plans and says the alternative – the Next G wireless broadband service – doesn’t measure up.

He said ISDN was slower than traditional broadband internet connections but it was reliable and, at $40 a month, cheap.

“ISDN is like dial-up, but a lot faster,” Mr Miegel said.

“I’ve been using it for seven years non-stop and it’s always gone well.”

He said the only ISDN service available after the end of the year would be business ISDN, which was more than four times the price of the residential version.

“What Telstra has told us is ‘We’re turning the ISDN off, we don’t care what you say, unless you pay $2000 a year for the same service’ which I can’t afford,” he said.

“I need the internet for my business, so after I pay my internet costs, that’s it – I’m pretty much broke.

“I can’t see why they can’t keep the service running.

“ISDN was such a great service for people in the bush who wanted a good, reliable internet they didn’t have to pay a fortune for.”

Mr Miegel has signed up for Next G and said it was a lot faster than ISDN but also a lot more expensive.

“Next G sounds great on paper, but... no-one can afford it,” he said.

“They’re saying it’s broadband for the bush, but it might be the most expensive broadband in the world.

“How can I run a

business in the bush and compete with the big boys if Telstra’s going to charge me $200 a month for internet?

“You can get the same service for about $60 a month in Sydney.”

Mr Miegel said the only feasible option left was to set up a computer in Gunnedah, about 30 minutes’ drive away, and hook it up to a cheaper ADSL broadband connection.

Telstra Countrywide Armidale area general manager Richard Bourne said the ISDN customer base had been dropping by an average of 800 every month for the past three years as people switched over to ADSL.

“We’ve gone from 45,000 customers in 2005 to around 10,000 (this year),” Mr Bourne said.

“With the investment we’ve put in extending broadband availability – that’s with ADSL and BigPond wireless broadband – the number of ISDN home services has been in rapid decline.

“Even (consumer watchdog) the ACCC has said the ISDN service is becoming out-of-date with the latest

technologies and they acknowledge there is a decline in regional areas.

“It’s a matter of looking for appropriate alternatives, particularly for residential users.”

Mr Bourne said he and Telstra Countrywide staff would be happy to speak with Mr Miegel about Next G plans that may be more suitable for his needs.

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Date: Newest first | Oldest first
Simple answer - ditch Telstra and go Satellite, I got out of ISDN about 3 months ago when Telstra upgraded my exchange to ADSL 2+ but still wouldn't provide me with broadband. I got sick of rural users being treated like 3rd class customers. Have a look at http://www.aussiebroadband.com.au /satellite-plan.html I disconnected the landline completely and now go with a Vodafone mobile and Voice over IP - my view was, If I kept giving Telstra money to treat me this way, then I deserved to be treated that way.
Posted by harry buttle, 22/08/2008 2:57:50 PM
Given they are not even removing ISDN, but just the PRICING POINT for Home users. Regardless if there is a Decline in use of ISDN, the ISDN option for HOME accounts should not be removed until the entire ISDN product is Removed. There is no technical difference between and Business ISDN service and a HOME ISDN service apart from the fact they charge 10x the amount. Scrap the plans to remove ISDN home plans, Leave them in until the complete Exit of ISDN from the network all together. By then which would atleast be another year or two, ADSL coverage in the final few lacking areas may have evolved, and another round of Next-G Price cuts will see the wireless broadband prices fall down inline with ADSL etc.
Posted by exo, 22/08/2008 4:48:18 PM
I am in the same boat. Telstra are taking away a service that, while slower than Next G, is cheap and reliable. I am in a poor to nil coverage area for Next G, no ADSL. Why are we offered substandard service at exhobitant prices because we are outside of the "98%".
Posted by teralbaboy, 22/08/2008 5:15:26 PM
I was passing through Tamworth when I read the article. Seems that Mr.Miegel should be able to access the subsidised satellite network. The fed govt pays for the installation and typical costs are $29.95/month for a Gig download at 512kbps. Far better than ISDN and cheaper than wireless. We use Activ8 and are very happy with the service. Lawrie
Posted by Lawrie, 22/08/2008 6:19:09 PM
I believe because of this service being turned off customers maybe eligible for Broadband Satellite which is alot cheaper than Next G
Posted by Mark, 22/08/2008 9:33:23 PM
Satellite Internet is a viable alternative, even if Telstra doesn't sell it. Under the government's Australian Broadband Guarantee program, installation and equipment is almost free, and Matt doesn't have to use Telstra at all.
Posted by chappo, 23/08/2008 12:21:07 PM
What an unbelievable whinger this guy is. He runs a business on a home-grade ISDN line, complains the business grade line will send him broke (if you only make $2000 a year profit you're in the wrong industry buddy) and then whinges that his only option is to setup a PC some 30 minutes drive away and somehow this is cheaper than going to NextG? With current fuel prices? Simple fact is Telstra have 10GB you can use anywhere in Australia for $129, or less if you dont need this much traffic. I have been using NextG for my work as I travel all over Australia and I thank Telstra for their vastly superior network allowing me downloads of over 3Mbps in most places I go. ISDN is outdated, expensive to maintain and the sooner its gone the better.
Posted by Brad, 25/08/2008 3:17:03 AM
I completly agree with Brad on this one. Being a "Professional" and running a "Business" over a Residential Grade Service... Man Up and put up or shut up. Business Uses who use Residential Services to ""...save a few bucks..." are inadvertantly raising the cost of the Residential services for every Residential Consumer. Increased usage, increased service calls, increased demands. There is a finate amount that can be offered by ISPs / Telcos in the current environment. This is the source of differentiation. (Did you ever wonder why there are ump-teen different Telcos and Even More ISPs out there?) Some have Great Service, Some have Great Speed, Some have Great Limits and some have great Prices. As a Consumer you have the power to make the decision as to what matters to you most; and like most things, you get what you pay for. There are SOHO plans offered by various providers that exist in the Market. As the consumer, you need to make the choice as to what will be the best for you: What are your priorities? You have the choice: - some choices are easier to make than others; like "should I stay in business or not?" - If the Business you run is no longer profitable; changes to the business model need to be made.
Posted by Jiimii, 25/08/2008 10:11:04 AM
In response to Brad... many people are doing it very tough in microbusinesses and any additional costs to their business might indeed send them over the edge. He could be supporting a family and at the end of the week has no spare cash left over. I agree that the 30 minute drive situation seems a little strange but perhaps he is getting a lift with someone that is already driving to the same location every day. Basically you dont know his exact situation so keep that in mind before calling anyone a whinger.
Posted by Graham, 26/08/2008 12:24:32 AM
I would be intrested to know what other providers provide any service (Internet or Phone) at the Rangari Exchange!
Posted by JC, 26/08/2008 12:56:00 PM
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Expensive internet: Photographer Matt Miegel can’t understand why Telstra’s ISDN home service is being closed. Photo: Simon Chamberlain    190808SCB01
Expensive internet: Photographer Matt Miegel can’t understand why Telstra’s ISDN home service is being closed. Photo: Simon Chamberlain 190808SCB01

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